Last updated: 6 October 2026
Raise a concern
Contact Kamal Uddin at kamal@kulmedia.com or 07867 798744. Please explain what happened, which service or project it concerns, any relevant dates and what you would like us to do. You may include supporting documents, but please avoid sending unnecessary sensitive information.
If you would find another communication format easier, tell us and we will discuss a reasonable adjustment.
What happens next
We aim to acknowledge a complaint within five working days and provide a considered response within 20 working days. If we need longer, we will explain why and give a revised date. These are service targets and do not extend any statutory deadline.
We will review the information, ask for clarification where needed and explain our findings and any proposed remedy. If you remain unhappy, reply with the points you would like reviewed. Kamal will reconsider them and explain the final position.
Privacy concerns and further options
For a data protection concern or a request about your information, use the same contact details. Data rights requests are handled under the applicable legal time limits, normally one month. You may complain to the Information Commissioner's Office.
If a consumer service dispute cannot be resolved, we will provide information about an appropriate alternative dispute resolution body and state whether we are required or willing to use it, where the law requires this. This policy does not prevent you from seeking independent advice or exercising legal rights.
We keep complaint records in line with the privacy policy retention schedule.